Frequently Asked Questions

ParentSquare is a unified communications platform designed to keep parents and guardians informed and encourage greater engagement and connection with GCPS. It provides a safe way for district staff, school administrators, teachers, staff, and parents to send and receive school and class information.

ParentSquare provides: 

• Smart Alerts: Get district and school-wide announcements at your fingertips!
• Two-Way Communication: Send and receive real-time messages directly with teachers and administrators.
• Translation: Send and receive messages and communications in your preferred language

Users who do not create a ParentSquare account will still be able to receive notifications via email, but ParentSquare options are limited. 

If you are unable to access your account, please reset your password from the app or the website. Scroll down for directions. 

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Resetting Your Password in the ParentSquare App

1. Enter your email address on the login screen and select the Forgot Password? option that appears on the next screen.

2. A verification code will be sent to your email address. Enter your verification code and select Verify.

3. Enter a new password in both the New Password and Confirm Password fields. Select Change Password to submit your new password.

 

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Resetting Your Password on the ParentSquare Website

1. Select the Forgot password? option within the Sign In box on the ParentSquare homepage.  

2. Enter your email address and select Go. 

3. A message will then appear that an email has been sent with further instructions to reset your password. 

4. Within the email, select the Reset Password button

5. Enter a new password in both the Password and Password Confirmation fields. Then select Update Password. 

If you do not receive an email to reset your password, please contact your school's front office to make sure your contact information is correct.  

Contact the school that your child attends and provide them with your updated information. They will update it in our student information system. 

Your default language in ParentSquare is set to what you have indicated in the student information system. If you need to have this changed to another language, please contact your child's school. 

Please reach out to your local school for support.

If you need to update your contact information, please contact your local school. 

Every year, we ask parents and guardians to complete and send back dozens of important forms and permission slips. We are pleased to share that your back-to-school forms that used to be in MyPaymentsPlus are now in ParentSquare! 

We moved these forms for several reasons, including:

• To ensure parents receive important documents, and they can also electronically sign permission slips or forms with just a few clicks.
• Leveraging built-in translation capabilities of ParentSquare not available in MyPaymentsPlus
• We can easily send reminders to non-respondents only as needed